From B-to-C to B-to-B
SOCIAL MEDIA USE
Among the key results, we see that most B2B marketers claim to be using social media in their businesses, which essentially matches their consumer marketing counterparts:
SOCIAL MEDIA TOOLS
Perhaps not surprisingly, B2B marketers are catching up to B2C marketers on Facebook, although they surpass their consumer-oriented counterparts on LinkedIn, Twitter, blogs, and Google+. The key to using such channels is to focus on where one's intended audience is likely to be spending the most time.
SOCIAL MEDIA BENEFITS
What about results? These results reveal some of the potential benefits of social media for B2B marketers:
- Over 56% of B2B marketers acquired new business partnerships through social media (compared to 45% of B2C marketers)
- Nearly 60% of B2B marketers saw improved search rankings from their social efforts (compared to 50% of B2C marketers)
- B2B marketers are more able to gather marketplace insights from their social efforts (nearly 69% vs. 60% of B2C marketers)
- The one area where B2B marketers significantly lag behind their B2C counterparts is in developing a loyal fan base. 63% of B2C marketers found social media helped them develop loyal fans, compared to 53% of B2B marketers.
- The fact that many businesses are not seeing a direct link between their social media efforts and increased sales or reduced marketing expenses may have something to do with a lack of acumen as to how results can be measured: 20% of the respondents asked “How do I measure the effect of social media marketing on my business?”
Some projections concerning how B2B marketers intend to invest their time with social media also were culled from the study:
- Respondents claim to be far more likely to increase their use of LinkedIn, with, over 76% of B2B marketers stating that they will increase their use (compared to 55% of B2C marketers).
- 71% of B2B marketers plan to invest more time in blogging (compared to 65% of B2C marketers).
- As for Facebook, a majority of marketers predict they will increase their use of Facebook this year, but B2B marketers (68%) lag behind B2C companies (76%).
The top topics B2B marketers want to learn about (compared to B2C) are:
- Measuring effectiveness of social media (77% vs. 78%)
- Converting activities to sales (72% vs. 69%)
- Discovering best social media tactics (69% vs. 74%)
THE LESSON LEARNED
... is one we probably knew already: Social media is now as much part and parcel of B2B marketing as it of B2C marketing.
SOME LINKS TO CHECK OUT83% of Consumers Bailed on a Purchase Due to Poor Social Media Customer Service