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Tuesday, May 8 2012

From B-to-C to B-to-B

Although this site is dedicated to consumer marketing, it goes without saying that more and more companies are waking up to the potential of new technologies and approaches for connecting with other companies. So in this entry, we go a bit outside the box to take a look at what businesses are doing these days with social media. The best window for meeting that objective may well be Mike Stelzner's  2012 Social Media Marketing Industry Report, with findings based on a survey of more than 3800 marketers.

SOCIAL MEDIA USE

Among the key results, we see that most B2B marketers claim to be using social media in their businesses, which essentially matches their consumer marketing counterparts:





SOCIAL MEDIA TOOLS

Perhaps not surprisingly, B2B marketers are catching up to B2C marketers on Facebook, although they surpass their consumer-oriented counterparts on LinkedIn, Twitter, blogs, and Google+.  The key to using such channels is to focus on where one's intended audience is likely to be spending the most time.



SOCIAL MEDIA BENEFITS


What about results?  These results reveal some of the potential benefits of social media for B2B marketers:

  • Over 56% of B2B marketers acquired new business partnerships through social media (compared to 45% of B2C marketers)
  • Nearly 60% of B2B marketers saw improved search rankings from their social efforts (compared to 50% of B2C marketers)
  • B2B marketers are more able to gather marketplace insights from their social efforts (nearly 69% vs. 60% of B2C marketers)
  • The one area where B2B marketers significantly lag behind their B2C counterparts is in developing a loyal fan base.  63% of B2C marketers found social media helped them develop loyal fans, compared to 53% of B2B marketers.
  • The fact that many businesses are not seeing a direct link between their social media efforts and increased sales or reduced marketing expenses may have something to do with a lack of acumen as to how results can be measured:  20% of the respondents asked “How do I measure the effect of social media marketing on my business?”


THE FUTURE


Some projections concerning how B2B marketers intend to invest their time with social media also were culled from the study:

  • Respondents claim to be far more likely to increase their use of LinkedIn, with, over 76% of B2B marketers stating that they will increase their use (compared to 55% of B2C marketers).
  • 71% of B2B marketers plan to invest more time in blogging (compared to 65% of B2C marketers).
  • As for Facebook, a majority of marketers predict they will increase their use of Facebook this year, but B2B marketers (68%) lag behind B2C companies (76%).

The top topics B2B marketers want to learn about (compared to B2C) are:

  • Measuring effectiveness of social media (77% vs. 78%)
  • Converting activities to sales (72% vs. 69%)
  • Discovering best social media tactics (69% vs. 74%)



THE LESSON LEARNED

... is one we probably knew already:  Social media is now as much part and parcel of B2B marketing as it of B2C marketing.

SOME LINKS TO CHECK OUT

Why Marketing is Broken and How to Fix It

83% of Consumers Bailed on a Purchase Due to Poor Social Media Customer Service                                                    


Tuesday, April 12 2011

Social Networks Scorecard

Another piecemealed infographic on the current winners and losers among social networks, from Mashable via Ignite.

Needless to say, social networking preferences vary according to gender, age, educational level, and geographical location.  Plaxo is the preferred network for elderly online users (over 65 years old), Facebook is more popular with women, whereas Digg and Reddit attract more men. Plurk outperforms LinkedIn as the preferred network for well-educated users who hold graduate degrees.



Interesting findings, but it's important to bear in mind that these are snapshots of social network usage at a particular moment, subject to change.  A good bet is to regularly check on social network profiles where they are regularly monitored, such as Quantcast's 'People' (which tracks the profile of site visitors) and 'Visitors' (which provides measures of site visits, but doesn't always match Google's Analytics 'Actual').  Here are a couple snapshots from Quantcast's latest evaluation of American Facebook usage:


Slide 10This charts provide further evidence that Facebook skews towards female youth, although 53% have children and earn a salary of over US$60K per year.  Not surprisingly, 50% of users are university students.  These trends are changing as the university market becomes saturated and as more moms come onboard.